T & C For Protection Plans

1) The protection plans are only available to customers who have successfully completed the Mizala onboarding process, including the verification test and KYC.

2) The protection plans cover accidental damage to the device, like broken screens, water damage, physical damage and everything listed on their individual benefits page.

3) The device protection plan does NOT cover loss or theft of the device.

4) To file a claim, customers must submit a detailed incident report within 72 hours of the incident, including videos and pictures of the damaged device or gadget.

5) Mizala reserves the right to determine the validity of the claim and to accept or decline any claim.

6) If the claim is accepted, the funds will be deposited in the customer's Mizala wallet. However, the user cannot access this fund directly as Mizala only disburses money to providers or device repairers in their network.

7) The customer can only withdraw their claim amount if they want to transfer payment to a verified Mizala repair partner.

8) The monthly premium for the Device protection plan is ₦500 monthly with a claim payout cap of ₦200,000 annually broken down into ₦40,000 per claim or 5 claims annually. Please check the benefits for whatever plan you're on to get more info on it's claims payout.

9) Device replacement covers one phone replacement annually, you must have been subscribed to a plan for at least 6 months before being eligible for this. This is only valid for plans that have replacement benefits.

10) Additional appliances/gadgets added under Gadget Plans are only covered for burglary; that is theft within your home.

11) Mizala reserves the right to change the terms and conditions of the device insurance plan at any time without notice.

12) By subscribing to a Mizala Protection Plan, customers agree to be bound by these terms and conditions.